FAQs

Our Little Mermaid wants to be part of your world!

Q: Why do you charge what you charge?

Most of the time you get what you pay for. Most character entertainment companies can offer lower prices because: A) they use poor quality Halloween costumes B) Are not insured and carry no liability C) Not licensed and registered as a legitimate business. D) Don't spend the money and time to do proper background checks on their employees. E) They just send their princesses alone with no assistants.

We want to provide you what the others do not so that you can have peace of mind.

Q: How far in advance do I need to book my event?

The more time the better! That way we can accommodate your specific request and date. Average booking is usually 3-4 weeks in advance.

Q: I have a special request

If you have a special needs child, or unique situation, please contact our helpful cast and ask what we can do for you. We can accommodate almost any situation including custom costumes for your specific event or birthday party.

We also do extensive work with many charity groups so please contact us and see what we can do for you.

Q: How do I become a cast member of Once Upon a Party?

While we do hold 2-3 auditions a year, we are always looking for new talent to join our great cast! We ask that you email us your most recent resume/ cv and at least one current head shot and full body shot. They should be sent to: OnceUponaPartyOrlando@gmail.com

Q: Why can't you perform at my child's party at Noon outside in the middle of July for two hours?

Here in Central Florida from May through September the average outside temperature is 92 f degrees with a heat index of 103 f degrees. While this may not bother someone in a t-shirt and shorts or swimming in  a pool, the costumes our performers wear are very complex and heavy and can cause them to over heat very quickly. This can be a very dangerous situation which is why it is our policy to avoid prolonged outdoor events in extreme heat for the safety of our performers.

Q: What is your Refund Policy?

Life happens, and we understand. We will always do our best to accommodate your needs, however sometimes there will be scheduling conflicts. We will always make every effort possible to arrive on time, but in the event we can't fulfill our end, we will refund 100% of your deposit. If you need to cancel your event, please provide a MINIMUM of 72 hours notice. We set aside that specific time of day for you, and we need to know as far in advance as possible if there has been a change. 

Booking cancellations  greater than five days would constitute a full 100% refund. Cancellations under five days would equal a 50% refund. Cancellations under  three days would equal no refunds. Please understand that when you cancel we not only lose your business, but others who may have tried to book that same time slot you had.

Special consideration for refunds will be given for Acts of God (Hurricanes, storms, etc) as well as medical emergencies.